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Terms & Conditions

Terms & Conditions


Welcome to No.42 Interiors’ terms and conditions. Please read them carefully as they contain important information.

This website is owned and operated by No.42 Interiors Limited, an English company, company number 12261755, registered office is at 9 Market Place, Uttoxeter, Staffordshire, ST14 8HY (the ‘Company’).

These terms and conditions apply to the use of this website. By accessing this website and/or placing an order, you agree to be bound by the terms and conditions set out below.

Please note that if you do not agree to be bound by these terms and conditions you may not use or access this website.

Before you place an order, if you have any questions relating to these terms and conditions please contact our customer services team at


  • Conditions; means these terms and conditions
  • Product; means a product displayed for sale on the website or purchased from our website
  • Personal Information; means the details provided by you on registration
  • We/us/our; means No.42 Interiors Limited
  • Website; means the website located at or or any subsequent URL which may replace it
  • You; means a user of this website or the buyer of products, as applicable


No.42 Interiors respect your privacy and we are fully committed to maintaining such. For full details please read our Privacy Policy, this policy explains when and why we collect personal information from users of our website, how we use it, the conditions under which we may disclose it to others and how we keep it secure.

Use of our website 

Access - you are provided with access to No.42 Interiors’ website in accordance with these conditions and any orders placed by yourself must be placed strictly in accordance with these conditions. 

Registration - you warrant that the personal information, which you are required to provide when you register as a customer, is true, accurate and complete, and that you will notify us immediately of any changes either by updating these details via your online account or via email to You agree not to impersonate any other person or entity, or to use a false name, or a name that you are not authorised to use.

Indemnity - you agree fully to indemnify, defend and hold No.42 Interiors Limited, our officers, directors, employees, agents and suppliers, harmless from and against all claims, liability, losses, damages, expenses and costs, arising out of any breach of the conditions by you or any other liabilities arising out of your use of this website, or the use by any other person accessing the website using your account and/or your personal information.

Our rights - we reserve the right to:

  • withdraw or modify this website (or any part thereof) with or without notice to you and you confirm that we shall not be liable to you or any third party for any withdrawal of or modification to the website; and/or
  • change the conditions from time to time, and your continued use of the website or any part of it following such change shall be deemed to be your acceptance of such change. It is your responsibility to check regularly to determine whether the conditions have been changed. If you do not agree to any change to the conditions, you must immediately stop using the website.

For your convenience our website may include links to third party websites, you will leave our website if the links are used. We are not responsible for the content, accuracy, privacy or security of third-party sites and you use these links entirely at your own risk. No endorsement, actual or assumed, is implied through the inclusion of any links to third-party sites.

Product Description

We take all reasonable care to ensure that details, descriptions and prices of products appearing on the website are correct and that the website is as accurate as possible. However, we cannot be held responsible for any inaccuracies or errors which may arise. 

Descriptions of products shown on the website include colour, and approximate measurements. Colours shown on screen are reproduced as accurately as we can, however products may not be exactly the same colour as shown. 

We do our best to ensure that all products you see are as close as possible to the photographs shown, however many of the products are either handmade from natural materials or hand-finished, therefore slight variations in colour and size may occur from time to time. We hope that you understand this and appreciate the craftsmanship and skill required to make such high-quality products.

All our prices are shown in GBP sterling and include VAT, at the prevailing rate.

Delivery charges are additional to the cost of products and are applied during the checkout stage of product ordering. 


We will take all reasonable care, in so far as it is in our power to do so, to keep the details of your order and payment secure, but in the absence of negligence on our part we cannot be held liable for any loss you may suffer if a third party procures unauthorised access to any data you provide when accessing or ordering from the Website.

Contract Creation

The technical steps required to create the contract between you and us are as follows:

  • You place the order for your products on the website by completing the checkout process. You will be guided through the process of placing an order by a series of simple instructions on the website.
  • By placing an order with us you are confirming that all information you have provided is true and accurate, and that you are authorised to use the card that was used for payment of the order.
  • We will send to you an order acknowledgement via e-mail detailing the products that you have ordered. This is not an order confirmation or order acceptance.
  • For items being delivered direct to you (as opposed to collecting from our Showroom in Uttoxeter), when your product is shipped, we will send you a despatch confirmation email.
  • Order acceptance and the completion of the contract between you and us will take place only on the despatch to you of the products.
  • For most products sent directly from our warehouse, your credit/debit card will be charged when your order is placed, and we must receive payment for the products and delivery charges prior to acceptance of your order.

We reserve the right to refuse or cancel an order for any reason, non-acceptance of an order may be a result of one of the following:

  • The product you ordered being unavailable from stock, if this is the case you will be notified as soon as is practicable
  • Our inability to obtain authorisation for your payment
  • A mismatch of the payment card and billing address
  • If we have attempted to contact you and there has been no reply within 7 days
  • Notification of fraudulent or potentially fraudulent activity
  • The identification of a website pricing or product description error. Please note that we are under no obligation to provide the product to you at the incorrect price, even after we have sent you an order acknowledgement e-mail.

Force Majeure

No.42 Interiors are not liable for any breach of contract/agreement, for delay or failure to perform if the delay or failure is due to Acts of God, civil commotion, riots, floods, drought, fire, pandemic, legislation or other cause beyond our reasonable control. This does not affect your statutory rights.


Terms & conditions relating to our delivery services can be found on our Delivery and Returns page. The information contained within the page constitutes a part of the overall terms & conditions of use of this website.

Cancellation, Returns and Refunds

Online or phone orders - you are entitled to cancel your contract, you have 14 days after the day on which you receive the goods or services to exercise this right.

Your right to return or cancel products does not apply to goods that are: made to measure (for example made to measure curtains, cut fabric, sectional cast iron radiators); or are made to your specification; or have clearly been personalised; or which by reason of their nature cannot be returned; or are liable to deteriorate or expire rapidly. This doesn't affect your statutory rights if goods are faulty or not as described.

If you wish to exercise your right of cancellation, you are obliged to retain possession of the goods and take reasonable care of such. You must inform us of your decision to cancel your contract by a clear statement, including details of your name, address, details of the order you wish to cancel and, where available, your phone number and email address. 

You can cancel by emailing or write to: Customer Services, No.42 Interiors, 9 Market Place, Uttoxeter, Staffordshire, ST14 8HY.

If you decide to cancel, you should return the goods to us at your cost within 14 days of such cancellation and we will reimburse to you (by the method used to pay for the original transaction) the amount in relation to goods to which cancellation rights apply. This includes the cost of delivery, except for the supplementary costs arising if you choose a type of delivery other than our standard and least expensive method of delivery.

Please return your item unused and in original condition (including all labels and any tags intact), the product must be in a fully resalable condition.

We may make a deduction from the reimbursement for loss in value of any goods supplied, if the loss is the result of unnecessary handling by you or failure by you to return the product in a fully resalable condition. We will make the reimbursement no later than 30 days after the day we receive back from you any goods supplied.

Certain products returned will be subject to a restocking fee, this will be deducted from any refund given. If this is the case, you will be notified at the time you request the return.

We are unable to offer a refund or exchange on goods purchased from our showroom at 9 Market Place, Uttoxeter, Staffordshire, ST14 8HY, unless the goods are faulty. 

Faulty/damaged – you shall inspect the product/s immediately upon receipt and shall notify us in writing via a letter or email ( within 48 hours of delivery if the product/s are damaged or do not comply with any part of the contract. If you fail to do so you shall be deemed to have accepted the product/s. Where a claim of defect or damage is made, we shall be responsible for the recovery of the product/s from you. You shall be entitled to a replacement product or full refund (including delivery costs) if the product/s are in fact defective. Where returned products/s are found to be damaged due to the fault/negligence of yourself, you will be liable for the cost of remedying the damage. 

Compliance with laws

The website may be used only for lawful purposes and in a lawful manner. You agree to comply with all applicable laws, statutes and regulations regarding the website and any transactions conducted on or through the website.

Limitation of Liability

While we will use all reasonable endeavours to verify the accuracy of any information we place on the website, we make no warranties, whether express or implied, in relation to its accuracy. The website is provided on an "as is" and "as available" basis without any representation or endorsement made and we make no warranties of any kind, whether express or implied, in relation to the website, or any transaction that may be conducted on or through the website including but not limited to, implied warranties of non-infringement, compatibility, security, accuracy, conditions of completeness, or any implied warranty arising from course of dealing or usage or trade.

We make no warranty that the website will meet your requirements or will be uninterrupted, timely or error-free, that defects will be corrected, or that the site or the server that makes it available are free of viruses or bugs, or represents the full functionality, accuracy, reliability of the website. We will not be responsible or liable to you for any loss of content or material uploaded or transmitted through the website.

To the fullest extent permissible under applicable law, we disclaim any and all warranties of any kind, whether express or implied, in relation to the products. This does not affect your statutory rights as a consumer, nor does it affect your contract cancellation rights.

We will not be liable, in contract, tort (including, without limitation, negligence), pre-contract or other representations (other than fraudulent or negligent misrepresentations) or otherwise out of, or in connection with, the Conditions for:

  • any economic losses (including without limitation loss of revenues, profits, contracts, business or anticipated savings); or
  • any loss of goodwill or reputation; or
  • any special or indirect losses suffered or incurred by that party arising out of or in connection with the provisions of any matter under the Conditions.

Nothing in the conditions shall exclude or limit our liability for death or personal injury resulting from our negligence or that of our servants, agents or employees.


If any part of the Conditions shall be deemed unlawful, void, or for any reason unenforceable, then that provision shall be deemed to be severable from the Conditions and shall not affect the validity and enforceability of any of the remaining provisions of the Conditions.


No waiver by us shall be construed as a waiver of any proceeding or succeeding breach of any provision.


Each provision of the Conditions shall be construed as separately applying and surviving even if for any reason one or other of those provisions is held to be inapplicable or unenforceable in any circumstances.

Entire Agreement

These Conditions govern our relationship with you. You confirm that, in agreeing to accept the Conditions, you have not relied on any representation save insofar as the same has expressly been made a term of these Conditions and you agree that you shall have no remedy in respect of any representation. Your Statutory Rights are not affected by these terms and conditions.


The Conditions shall be governed by and construed in accordance with the laws of England and you irrevocably submit to the exclusive jurisdiction of the Courts of England.



No.42 Interiors Limited

9 Market Place



ST14 8HY