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Deliveries & Returns

Deliveries & Returns

Delivery & Returns

Delivery 

Orders may be collected directly from our No.42 Interiors showroom in Uttoxeter, please select this option when prompted during checkout, it would be great to meet you.

Alternatively, we offer direct delivery and operate two types of delivery service, courier delivery and palletised delivery for our larger/heavier items (e.g. Cast-Iron radiators).

We offer free standard delivery on courier orders over £100 to the UK mainland. Orders will be despatched within 3-5 working days from placing an order.

Orders under the value of £100 will incur a £6.95 charge for standard delivery, orders will be despatched within 3-5 working days from placing an order

Palletised deliveries incur a £50 delivery charge.

Please note, some UK postcodes (inc. Northern Ireland, Channel Islands and Scottish Highlands) are subject to longer delivery times and/or a surcharge levied by our couriers. Where this is the case, upon request, we will attempt to find a more economical service which will be quoted for and charged to you.

As certain products are made to order, handmade, or not always held at our showroom, please check specific, product related, delivery information/guidelines on the relevant product page as longer delivery times may apply to certain products.

We will usually wait for all items on your order to be in stock before despatching the entire order. Please contact us if you would like parts of your order despatched as and when they become available. This would attract a separate delivery charge for each delivery.

We are not able to process orders or deliver on UK Bank Holidays and Sundays.

All orders will be delivered to a single address.

For security reasons your first order using a credit/debit card, when placed online or by phone, will need to be delivered to the cardholder's address. Subsequent orders can then be made to an alternative delivery address.

Our standard courier delivery service will be made by DPD, Parcel Force or similar.

We will attempt to deliver products ordered by you to the delivery address that you provided when placing your order. All deliveries must be received and signed for by a person aged 18 or over. If no-one is available to accept delivery, we will aim to deliver the following day or leave a card for you to contact your local depot to make arrangements. However, orders that are returned to us as undelivered may result in cancellation of the order and a refund made to the card used to pay, excluding any delivery charges we have incurred. 

Prior to signing for any delivery, please ensure that you check the contents of the shipment are in good order. If your parcel arrives in a visibly damaged or tampered condition, please ask the courier to make a note and take a photo for your records before opening the package.

Please note that with all deliveries, with the exception of our white glove service in relation to select pieces of furniture, due to insurance guidelines our delivery personnel, or those of our courier, are unable to enter your home/residence and you are responsible for any additional lifting once the delivery has been made.

Our palletised deliveries are shipped using an independent haulage company. When shipped using this method the haulage company will attempt to deliver pallets as close as possible to your main entrance and the closest hard-standing area, which may be the pavement. The drivers are not contracted to remove items from the pallet, or to carry items into your property. Please make us aware if there is restricted access, or gravelled driveways etc. We reserve the right to charge a redelivery fee should a redelivery be necessary. 

If you are taking delivery of our Cast Iron Radiators please take care as these are very heavy and normally require at least 2 people to move.

Please note that missing parcels cannot have a claim launched until 15 working days after despatch. 

At No.42 Interiors we endeavour to ensure that your order is delivered within our estimated delivery timescale, however we will not be responsible for any failure to deliver ordered products within these stated time frames. We recommend that you do not book tradesmen or fitters until your order has been delivered and checked by yourself as we will not be responsible for any third-party charges incurred.

Please note that in an effort to prevent the spread of Covid-19 our warehouse is currently adhering to strict social distancing policies which may mean that we will not be able to meet our usual lead times. Thank you for your understanding during this difficult time.

International Delivery

UPDATE - Due to extended delivery times currently being experienced due to the pandemic, No.42 Interiors is currently not automatically delivering outside of the UK. 

Should you wish to place an order with international delivery please contact the showroom on +44 1889 358540 or email customerservices@no42interiors.co.uk 

Returns

If in the United Kingdom or EU, you have 14 days from date of receipt of your order to return products to us and you do not have to give a reason for doing so.

You will however have to pay for the return of the products but will receive a refund that includes the cost of standard delivery.

You can either organise the return yourself (obtaining proof of postage), or for mainland UK only, we can arrange a collection via our courier at a charge of £18.50 per parcel. 

If you are outside of the UK or EU, or you are not a retail customer, then you will not be able to return goods unless they are faulty. 

We are not able to accept returns on any bespoke, made to order, custom or made to measure items including, but not limited to, furniture, all paints, sectional radiators, curtains, blinds, rugs, cushions, headboards, poles and tracks as they will have been made or cut to order and we are not able to sell them to another customer. We also cannot accept returns due to incorrect measurements supplied to us.

We do our very best to make sure your bespoke, made to order, custom, made to measure items are perfect, but in the event there is a fault we will first see if it is possible to make an alteration to fix the fault. If we cannot fix the fault, we will arrange a replacement, or a partial or full refund.

Please ensure that you wrap products appropriately for transit to avoid damage to products or boxes and return your item unused and in its original condition (including all labels and any tags must be intact).

Please do not stick tape or labels directly on to any of the product or packaging (e.g. the branded box) as the product must be in a fully resalable condition. If tampered with in anyway we may no longer accept the return or reserve the right to make appropriate deductions.

Returns - Damaged or Faulty Items

Whilst we take great care to ensure the products arrive with you safely, please ensure that you inspect the product for any damage or faults. 

In the unlikely event that you receive damaged or faulty product please contact us within 48 hours of the delivery at customerservices@no42interiors.co.uk to arrange the return. 

If you are able to send us a photograph, or provide a description, of how your item was packaged, it would be very helpful in our efforts to prevent this happening again.

When we receive the return and confirm that goods are damaged or faulty, you will not be liable for the cost of returning the product and you will be entitled to a full refund or replacement.

We regret that we cannot accept returns for Made to Order, Made to Measure/Special/Bespoke Order products (unless damaged or faulty). These products are made specifically for you and would not typically be held in stock. 

We cannot be held responsible for packages lost, delayed or damaged in transit. For your protection if you are returning goods to us, we recommend that you send your package by Royal Mail Special Delivery or DPD with Tracking.

Warranty

If your item becomes defective, due to a manufacturing fault, within 30 days of purchase, we will provide a replacement or a full refund. If outside of this period, please refer to the manufacturer's warranty or contact us via the link below. 

Please read the above guidelines in conjunction with our standard terms and conditions.